Quality Policy
Scope
At Vision Emergency and Multispecialty Hospital, we subscribe to the view that quality is the outcome of all activities that take place within the organization. Total quality management (TQM), a discipline and philosophy of management which institutionalizes planned and continuous improvement is instituted in our group. We also place emphasis on the focus of improvements on systems and processes rather than on the individual where employees participate in the improvement process.
Goals And Objectives
- To promote a safe environment for patients and staff
- To facilitate a culture of quality throughout all organizations in the group.
- To provide a systematic approach to performance improvement activities.
- To promote high quality, cost effective services through the development and implementation of policies.
Procedures And Guidelines
Promote effective communication. Foster staff education processes. Improve employee relations and promote employee satisfaction. Ensure all dohms and other regulatory requirements are included in performance measures. Establish priorities for performance improvement activities.
Client Complaints
To manage and use client feedback data through complaints and surveys for continuous quality improvement.
Quality Education And Training
To promote quality education and training initiatives for the staff.
Quality Culture
To develop a culture of continuous improvement across the organization.
Quality Model
The Vision Emergency and Multispecialty Hospital quality model focuses on the customer (internal or external customers), supported by structures, processes and outcomes.
Methodology
Find, organize, clarify, uncover, start plan, do check act (focus-pdca) model: whenever staff are engaged in performance improvement and patient safety initiatives, they must begin by listening to all customers (the voice of the consumer), focus on the processes that these customers experience (the voice of the process), and then use statistical process control methods to evaluate the variation that lives within the processes.
Why to choose VEMH
We remain committed to your welfare.
“The patients in the hospital are very important to us;
They are our esteemed guests.
We are here because of our patients;
The patients are not here because of us.
We are committed to provide the best treatment and services;
To bring healing… in body, mind and spirit.
We must endeavour to cure; comfort and care at all cost,
As this is our utmost duty; and the purpose of our being healthcare professionals.”
Preventive health check
We at Vision emergency and multi-specialty Hospital believe “Prevention is better than Cure”. Moving ahead with this noble theme we have designed a health check program to identify risk factors & early indicators so as to prevent & cure disease before it sets in. The idea is to prevent an illness form occurring & setting you on path of health and wellbeing.
Our Promise
As an organization of Core Values, Our promises are,
- Our Priority – PATIENTS.
- We are a strong sensed team of dedication and integrity
- We have unwavering dedication to perform in every aspect of clinical care, medical technology and personalized service, which contributes to positive outcomes and high-quality patient Satisfaction.
- Physicians and other care givers are highly skilled, experienced, motivated and strive to provide the right level of care at the right time.
- Relationships between caregivers and patients are highly valued.
- We in-still a sense of healing, compassion, openness, trust and accountability.
This is our promise to our healthcare consumers and our organization.
